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FIELD SERVICE ENGINEER 50-60K, open ? New Haven County CT Job
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| Employer Name: |
SpiderID: 2147858 |
| Location: New Haven County, Connecticut |
Date Posted: 2/24/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: |
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Job Description:
FIELD SERVICE ENGINEER 50-60K, open ? New Haven County CT
. Travel to customer sites (Domestic or International) to install, maintain, or service instruments.
• Create and maintain instrument upgrade and maintenance schedule for assigned customers. Report on status weekly.
• Train customers in proper operation and maintenance of instruments.
• Accurately document service performed.
• Promote and sell service contracts to customer base.
• Provide service support to internal customers (R&D, Sales & Mktg. etc.) for R&D
instruments, trade show support, etc.
EDUCATION AND EXPERIENCE
Experience: Minimum 5 years experience in direct technical support of customers – preferably in the biomedical industry.
Education: Bachelors degree (BS preferred) or equivalent training/certification
JOB KNOWLEDGE, SKILLS AND ABILITIES
• Must have strong oral / written communication skills and excellent interpersonal skills with customer satisfaction focus.
• Must be willing to travel extensively with the ability to function in an aggressive, high-energy environment.
• Must be highly proficient in electronic and mechanical troubleshooting, with the ability to decipher hardware/software/biological interface issues.
• Experience in microscopy and CCD cameras a definite plus.
• Experience and knowledge in computer networking and laboratory LIS systems.
• Understanding of FDA/ISO compliance requirements.
SUPERVISORY RESPONSIBILITIES
May lead or mentor junior members of the service team
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress
Contact Information:
| Contact Name: Joseph Anthony |
Company Type: |
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| City: Preston |
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| State: Connecticut |
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| Zip: |
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