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| Employer Name: Servisair |
SpiderID: 2135549 |
| Location: Toronto, Ontario |
Date Posted: 1/31/2008 |
| Wage: Start Rate $9.25/Hr |
Category: Aviation |
| Job Code: |
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| Number Of Openings: 10 |
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Job Description:
Summary
Servisair has been appointed as service provider for Airport Customer Assistance Program (ACAP) by GTAA for operations at Toronto Pearson International Airport - YYZ
- Excellent customer service skills are integral part of this job with constant interaction with passengers and airline representatives. The agent must be courteous, polite, when handling passengers traveling through the airport and provide information from available resources e.g. FIDS, computers etc.,
- Proficiency in oral and written English language is an essential part of this job to communicate with passengers as well as other agencies at the airport to ensure an efficient operation for passengers requiring assistance.
Job Requirements:
Duties of Customer Care Agent is as follows
- Provide clear, concise and courteous information for the traveling public
- Must be capable of operating loading bridges and aircraft doors
- Assist disembarking/embarking passengers and personal effects from aircraft through port facility to parking facility
- Assist embarking passengers and personal effects from parking facility through port facility including aircraft
- Assist passengers and personal effects with inter-terminal transfers including Infield terminal including bussing, monorails, PTV etc.
- Attend to wheelchair (carry on/carry off/Stretcher passengers and personal effects and any passenger requiring assistance
- Assess passenger’s needs and abilities to make use of the correct mobility equipment
- Carry and operate a radio/pager as required
- Operate surreys through terminal and parking facilities including assisting passengers and personal effects on and off the surrey
- Assist special needs passengers and personal effects to ensure a seamless/stress free airport experience using all facilities at the port
- Monitor special needs passengers and personal effects in airport. Airline lounges. Customer care centers, shopping areas etc.
- Must maintain a pleasant and professional demeanor at all times
- Must maintain uniforms dress code at all times
- Operate paging and announcement systems at the gate as required
- Cleaning and basic maintenance of wheelchairs
- Knowledge of first aid
- Perform all ancillary duties
The job specifications has the following requirements:
- Physical Ability to handle wheelchair passengers including carry off and carry on passengers. The physical demands described herein are representative of those that must be met by an agent to successfully perform the essential functions of this job.
While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. The agent on occasion may lift or move up to 200 pounds, and/or more frequently lift or move 100 to 150 pounds, and constantly lift or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
Additional qualifications in the following field will be an asset
- Previous health care experience an asset
- Proficiency in French language an asset
- Second Language an asset
Successful applicants will require to
- Work in various shift patterns (flexibility to work odd hours)
- Be well groomed
- Follow uniform policy
- Valid Drivers license
- Obtain Restricted Airport Pass from GTAA
- Canadian Citizenship/Birth certificate or Landed Immigrant status/Permanent Resident Card
- Minimum Grade 12 education
OTHER BENEFITS:
- full training provided
- uniform provided
- parking provided
- career growth opportunities
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 0
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year
Company Profile:
Servisair is one of the world's leading operators in aviation ground services with responsive and experienced local teams at over 140 locations around the world.
Servisair’s team of over 22,000 dedicated employees look after the specific and diverse needs of their 700 Airline Customers and 102 million passengers at airports.
In each of our markets, our dedicated employees offer a spectrum of services including, but not limited to: Ground Handling, Passenger Services, Customer Assistance for Special Need Passengers, Cargo, Fueling, Lounges, Airport Agencies, Central De-Icing, Snow Removal and Transportation.
Contact Information:
| Contact Name: Recruiter |
Company Type: Employer |
| Company: Servisair |
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| City: Mississauga |
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| State: Ontario |
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| Zip: L5P 1B2 |
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Web Site: http://www.servisair.com
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