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Entry Level Technical Support Job
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| Employer Name: enLabel Global Services, Inc. |
SpiderID: 2128342 |
| Location: Mansfield, Massachusetts |
Date Posted: 1/17/2008 |
| Wage: |
Category: Computer Software/Programming |
| Job Code: |
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Job Description:
enLabel, the world leader in Integrated Packaging Management solutions, is searching for a successful technical support candidate.
Entry-level support position with excellent career growth opportunities
Responsibilities
Provide excellent customer support for external as well as internal customers
Build and maintain customer relationships
Develop and maintain expertise for all software and hardware product lines
Solve customer problems by telephone, web support, VPN and on-site visits
Provide pre-sales support to Sales and Marketing, including providing demonstration files and training
Execute product upgrades and conversions.
Participate in shows, seminars, and training, as required.
Serve as customer advocate
Provide 24 hour coverage as needed
Research and resolutions for custom products on Oracle and SQL environments
Requirements gathering, analysis, and scoping change requests and custom coding requirements
Serve as additional QA resource as needed
Requirements
Must have strong, current technical skills, experience with delivery of product and services and methodologies for quality assurance and software qualification. Must also have strong communication skills, a teamwork attitude and commitment to meet deadlines
Minimum 0-3 years systems and application, installation, configuration and deployment experience with strong client interface
BS in computer science, CIS or BIS
Oracle and SQL database support preferred
Development experience with any .Net Framework a plus
enLabel is an EOE and offers a highly competitive compensation and benefit package. Qualified applicants please email resumes to hr@enlabel.com referencing this position.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: Bachelors
Overnight Travel:
Vacation Time:
Company Profile:
enLabel Global Services, Inc., a privately held company headquartered in Mansfield, MA, is the established leader in innovative solutions that delivers quality, safety and efficiency to the global marketplace. enLabel offers the worlds only Integrated Packaging Management (IPM) Solutions, which provide unparalleled accountability, traceability and visibility of products.
Contact Information:
| Contact Name: Mindy Romero |
Company Type: Employer |
| Company: enLabel Global Services, Inc. |
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| City: Mansfield |
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| State: Massachusetts |
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| Zip: 02048 |
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Web Site: http://www.enlabel.com
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