Lockbox Processor Job

The candidate will be responsible for billing, processing, scanning, and reporting payments as requested and defined by lockbox customers. Train and monitor temporary staff needed for high volumes. Work as back up for sorter operator, encoder, oversee and adjustment staff. Operate the payment-processing systems as required. Open and sort all lockbox customer mail. Verify and/or prepare payments for processing. Copy requested items for remittance. Return all requested remittance to customer. Prepare deposits and payments for all lockbox customers and loan payment processing. As requested stamp payment remittance with paid stamp. Memo post accounts as requested after sorter processing. Prepare excel files as requested. Manually count and log number the number of items processed when/if account is not processed through the lockbox systems. Prepare and submit to data entry updates of charges to account analysis. Fax or e-mail requested reports to specific destinations, daily, weekly or monthly. Verify account history with duplicate documentation. Backup in the encoder, oversee and adjustment positions. Schedule, train and set up of temporary staff for heavy volume processing. Performs customer requested research of historical data. Inventory lockbox supplies monthly. Contact lockbox customers regarding cut off dates and problem transactions. Drafting new/updated lockbox procedures. Encode and verify return items. Monitor lockbox retention documents. Perform minimal machine maintenance on lockbox system hardware. Make sound decision regarding efficient workflow, area in need, staff shortage, late couriers. Knowledge of all hardware and software of lockbox equipment. Schedule quarterly preventive maintenance for lockbox hardware. Perform research of processed payments as requested by lockbox or bank staff.

The candidate should have a high school education. Experience in Access and Excel software programs required. Should have 6+ months lockbox experience. Will be required to complete/achieve CORE competencies of position as set forth on the employee development outline.